Is it right to charge €14 for debt collection costs for a principal of €7? Whose benefit is it if the debt collection expense is many times the principal?
Working for a debt collection agency – this does not invoke major thoughts among some, while others are highly prejudiced when it comes to working at a debt collection agency. Many of our employees have been asked “are you the one who recovers the money then?”, including our new debt collection agent Marina.
Nowadays, there is a lot of talk of a partnership between the client and the debt collection agency. Even though it is talked about, partnership with a capital P is not yet realised in all respects at all times. What does a good partnership mean and what does it require from each party?