CreditVisor offers premium customer service, also during the coronavirus epidemic. We know that many of our customers have faced additional financial stress due to the epidemic. We understand that predicting one’s financial situation can be difficult under exceptional circumstances, particularly if one’s income has decreased or expenses have grown unexpectedly.
We want to be part of the solution to the financial difficulties of our customers, also in a time of crisis. If you cannot pay an invoice you received from us or an instalment agreed with us by the due date, please contact our customer service without delay. In most cases, we can postpone your payment or divide the sum into several instalments, depending on your situation. As usual, even under these exceptional circumstances it is important to contact us before the due date specified in our letter. After the due date, your debt may be forwarded to judicial recovery, in which case our customer service cannot agree on the arrangements as flexibly as before.
The coronavirus crisis affects the day-to-day lives of most people. At CreditVisor, we follow all the current regulations and recommendations issued by the authorities. We also want to ensure the safety of our personnel and their close ones through our own actions and minimise the risk of infections in general. We have made several arrangements in our work community to ensure that we can offer high-quality services without having to come to the office, use public transport or move around in public spaces. We have invested in up-to-date teleworking solutions that guarantee smooth customer service and cooperation with clients even when working remotely. Although our work community is small, we believe that everyone plays a crucial role in returning back to normal.